Privacy Policy

Last updated: 15 June 2026

Cyberdefend respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our cybersecurity services.

This Privacy Policy is intended to meet the requirements of UK data protection law, including the UK GDPR and the Data Protection Act 2018. Privacy notices should explain what personal data is collected, why it is used, how long it is kept, and what rights people have.

1. Who we are

Business name: Cyberdefend Limited
Website: cyber-defend.co.uk
Email: info@cyber-defend.co.uk
Phone: 07832021783

Cyberdefend provides practical cybersecurity services, including vulnerability assessments, security audits, risk assessments, phishing awareness training, network security reviews, endpoint security guidance, incident response support, and cybersecurity best-practice advice.

For data protection purposes, Cyberdefend is the data controller of the personal information we collect through our website and services.

2. Personal information we collect

We may collect the following personal information directly from you when you contact us, complete a form, make an enquiry, or use our services:

  • Name

  • Email address

  • Phone number

  • Business or company name

  • Job title, if provided

  • Service enquiry details

  • Contact preferences

  • Any information you choose to include in your message to us

We do not intentionally collect sensitive personal information, such as health information, religious beliefs, political opinions, biometric data, or information about race or ethnicity.

3. How we use your personal information

We use your personal information to:

  • Respond to your enquiries

  • Contact you about Cyberdefend services

  • Understand what cybersecurity support you may need

  • Provide quotes, recommendations, or service information

  • Deliver agreed cybersecurity services

  • Keep records of communications

  • Improve our website and services

  • Protect our website and business from misuse, fraud, or security threats

  • Meet legal, tax, accounting, or regulatory obligations

4. Our lawful basis for using your information

Under UK GDPR, we must have a lawful basis for using your personal information.

We may use your information because:

  • You have given consent — for example, if you choose to receive marketing emails or updates from us.

  • We need to take steps before entering into a contract — for example, if you ask for a quote or service information.

  • We need to perform a contract — for example, if you become a client and we provide cybersecurity services to you.

  • We have a legitimate interest — for example, responding to enquiries, improving our services, and protecting our business.

  • We have a legal obligation — for example, keeping records for tax, accounting, or legal reasons.

We decide our lawful basis before using personal data, as required by data protection law.

5. Marketing emails

We will only send you marketing emails, newsletters, or cybersecurity updates if you have chosen to receive them.

You can unsubscribe or opt out at any time by contacting us at:

info@cyber-defend.co.uk

If we send marketing emails, we will not hide our identity and we will provide a valid way to opt out or unsubscribe, as required by PECR rules.

6. Cookies and analytics

Our website may use cookies or similar technologies to help the website work properly, improve performance, and understand how visitors use the site.

We may use:

  • Essential cookies

  • Analytics or performance cookies

  • Cookies used by our website platform or hosting provider

Cookies and similar technologies are covered by PECR, and the rules can apply even where the information is anonymous.

Where required, we will ask for your consent before using non-essential cookies, such as analytics or advertising cookies. If we use cookies, we will provide clear information about them and how you can manage your choices.

7. Who we share information with

We do not sell your personal information.

We may share your information with trusted third parties where necessary, such as:

  • Website hosting providers

  • Email service providers

  • Analytics providers

  • IT and cybersecurity tools used to operate our business

  • Professional advisers, such as accountants or legal advisers

  • Law enforcement, regulators, or public authorities where required by law

We only share personal information where necessary and where there is a lawful reason to do so.

8. How long we keep your information

We only keep personal information for as long as necessary.

As a guide:

  • General enquiries may be kept for up to 24 months

  • Client records may be kept for up to 6 years after the end of the business relationship for legal, tax, accounting, and record-keeping purposes

  • Marketing consent records may be kept until you unsubscribe or ask us to delete them, unless we need to keep a record of your opt-out

  • Website analytics data may be kept according to the settings of the analytics provider

We may keep information for longer if required by law or if needed to deal with a legal claim or dispute.

9. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure.

This may include:

  • Using secure systems and accounts

  • Restricting access to personal information

  • Using strong passwords and account protection

  • Keeping systems updated

  • Reviewing security practices where needed

However, no website or online communication method can be guaranteed to be completely secure.

10. International transfers

Some of the services we use, such as website hosting, email, analytics, or cloud services, may process information outside the UK.

Where this happens, we will take appropriate steps to ensure your personal information is protected in line with UK data protection law.

11. Your data protection rights

You have rights over your personal information. These may include the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information

  • Ask us to restrict how we use your information

  • Object to how we use your information

  • Withdraw consent where we rely on consent

  • Ask for your information to be transferred to another provider, where applicable

Your privacy notice should explain people’s rights, including the right to withdraw consent where consent is used.

To exercise your rights, contact us at:

info@cyber-defend.co.uk

12. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK data protection regulator.

Website: ico.org.uk

13. Children’s privacy

Our website and services are not aimed at children under the age of 13. We do not knowingly collect personal information from children under 13.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a new “Last updated” date.